Effective Communication Skills Workshop

Communication is literally the glue which binds all of our relationships.

Despite massive advances in communication technology, many of us are finding it increasingly difficult to communicate effectively. The result is that both personal and team effectiveness are suffering. In this rapidly changing and challenging world, it is vital that we continue to develop and implement effective communication skills.

This course teaches practical communication skills and immediate implementation strategies. The methodology is interactive and participative – delegates will spend a large part of the course practicing the skills repeatedly to ensure knowledge retention.

• The Importance of Effective Communication.
• The Challenge of Communication.
• The Definition of Communication.
• The Cycle of Communication.
• Why Communication fails.
• Understanding how the “Trust Triangle” affects Teams and Organisations.
• The 4 Key Components of Effective Communication – Asking, Telling Listening and Reflecting.
• Identifying our own Communication Strengths and Weaknesses.
• Developing Active Listening skills.
• Using Open and Closed Questions appropriately.
• Using the correct Tone of Voice.
• Body Language de-mystified.
• How to ensure that our Message is always Correctly Received.
• Conquering the Email Monster.
• Implementing Structured Communication Strategies.
• Formulating a practical Communication Action Plan.
• Conclusion.